Returns & Refunds Policy

Return Policy

At Maison Lipari, we are committed to providing an exceptional shopping experience. If your purchase is not entirely what you expected, eligible merchandise may be returned in accordance with the guidelines below.

Return Eligibility

Eligible merchandise may be returned within 14 days of the delivery date.

To initiate a return, please contact our Customer Care team. All returns require prior authorization before merchandise is returned to Maison Lipari.

Returns received without prior authorization may be delayed or declined.

Once your return request has been approved, a prepaid return shipping label (where applicable) will be issued within approximately 48 hours.

Unless the return is due to a Maison Lipari error (such as receiving an incorrect, damaged, or defective item), the cost of the return shipping label is the customer's responsibility and will be deducted from the refund amount.

After receiving your return label, the package must be shipped within 5 business days. Returned merchandise must arrive at our warehouse within the approved return period.

To be eligible for a refund, merchandise must:

Be unused and in its original condition

Include all original packaging, accessories, manuals, inserts, and tags where applicable

Be securely packaged to prevent damage during transit

Whenever possible, we recommend using the original shipping carton and protective packaging.

Returns received with damage resulting from insufficient or improper packaging may not qualify for a refund.

Reporting an Issue

If your order arrives damaged, incomplete, contains an incorrect item, or if you experience any shipping-related issue, please contact our Customer Care team within 14 days of delivery.

Claims submitted after this period may not be eligible for review.

Returning Your Order by Mail

Contact our Customer Care team with your order number and reason for the return.

Once your request has been approved, a prepaid return shipping label will be emailed to you within approximately 48 hours.

Unless the return is the result of a Maison Lipari error or a product received damaged or defective, the cost of the return shipping label will be deducted from your refund.

Carefully package your return using appropriate protective materials. Whenever possible, please use the original shipping box.

Ship your package within 5 business days using the carrier indicated on the return label.

Once your return has been received and inspected, you will receive an email confirming the outcome.

If approved, your refund will be processed to the original method of payment.

Returning Your Online Order In Store

Online purchases may also be returned at any Maison Lipari boutique.

Before visiting the store, please contact our Customer Care team to obtain a Return Merchandise Authorization (RMA) number.

Our in-store team will inspect the merchandise upon arrival.

Approved refunds are processed online to the original method of payment within approximately 48 hours following inspection.

Please note that refunds cannot be issued immediately at the time of the in-store return.

Refunds

Refunds are issued only after the returned merchandise has been received, inspected, and approved.

Original shipping charges are non-refundable unless the return results from a Maison Lipari error or a product received damaged or defective.

Approved refunds are processed online to the original method of payment within approximately 5 business days following inspection.

If a returned item does not meet the conditions outlined in this policy, Maison Lipari reserves the right to decline the return or issue a partial refund.

Exchanges

Maison Lipari does not currently offer direct exchanges.

Should you wish to purchase a different item, we invite you to place a new order or contact our Customer Care team, who will be pleased to assist you with the available options.

Final Sale / Non-Returnable Items

The following merchandise is considered Final Sale and is not eligible for return, exchange, or refund, whether purchased online or in-store, except where required by applicable law.

This includes:

Food, consumables, and all perishable goods

Bed linens, including duvets, duvet covers, pillows, pillowcases, mattress protectors, shams, and inserts

Towels

Bathrobes

Personal care, beauty, wellness, and cosmetic products

Earrings and pierced jewellery

Soaps, soap bars, body wash, shampoo, detergent, laundry care, and similar hygiene products

Mattresses

Furniture

Custom-made or personalized items

Special orders

Select sale or discounted merchandise identified as Final Sale

Opened electric appliances
Oi Soi Oi | Silk Lampshade products

Gift cards (online and in-store)

International orders

Final Sale merchandise remains subject to any statutory rights relating to defective, unsafe, or misrepresented goods.

Electric Appliances

For hygiene, safety, and product integrity reasons, electric appliances that have been opened or used are considered Final Sale and are not eligible for return, exchange, or refund, except where required by applicable law.

Unused electric appliances that remain sealed in their original packaging may be returned in accordance with this policy.

Should an electric appliance develop a manufacturing defect after purchase, warranty claims, repairs, replacement parts, and technical support are provided directly by the manufacturer under the terms of the applicable manufacturer's warranty.

Maison Lipari will gladly assist customers in contacting the appropriate manufacturer whenever possible.

Nothing in this policy limits or excludes any legal warranty or consumer rights that cannot be waived under applicable law.

Special Brand Policy: Oi Soi Oi

Products from **Oi Soi Oi** are crafted from **100% pure silk**, an exceptionally delicate natural fiber that requires careful handling to preserve its beauty and quality. Due to the nature of this luxurious fabric, even minimal handling can affect its condition.

To ensure every customer receives a pristine, unworn item, all **Oi Soi Oi** products are **Final Sale** and are not eligible for return, exchange, or refund, except where required by applicable law or in the event of a verified manufacturing defect.

We encourage customers to review all product details carefully before placing an order. If you have any questions regarding sizing, color, or product care, our Client Services team will be happy to assist you prior to purchase.

Manufacturer Warranty

Maison Lipari carefully selects brands recognized for their craftsmanship and quality.

If you believe your product has a manufacturing defect, please contact our Customer Care team.

Products reported within the return period will be reviewed under this Return Policy.

After the return period has expired, warranty coverage is determined by the manufacturer's warranty and applicable consumer protection legislation. Warranty approvals, repairs, replacements, or product assessments remain at the sole discretion of the manufacturer.

Non-Compliance

To ensure fairness and consistency for all customers, all returns must comply with the requirements outlined in this policy.

Where a return does not satisfy these conditions, including unauthorized returns, returns submitted outside the permitted timeframe, merchandise showing signs of use, missing components, damaged packaging, or Final Sale items, Maison Lipari reserves the right, where permitted by law, to:

Decline the return

Issue a partial refund based on the condition of the merchandise;

Return the merchandise to the customer at the customer's expense;

Withhold any refund until applicable shipping, handling, or reshipment charges have been paid.

Each return request is reviewed individually.

Health & Safety

For the protection of all customers, merchandise that has been opened, used, worn, washed, altered, assembled, or otherwise compromised may not be eligible for return unless required by applicable law.

Chargebacks & Payment Disputes

By completing a purchase, customers acknowledge that they have reviewed and accepted Maison Lipari's Return Policy and Terms & Conditions.

Maison Lipari reserves the right to dispute chargebacks or payment disputes that are inconsistent with this policy and may provide supporting documentation to the applicable payment processor or financial institution.

Excessive or Abusive Returns

Maison Lipari reserves the right to limit, suspend, or decline future return requests from customers whose return activity is determined to be excessive, abusive, fraudulent, or inconsistent with the intent of this policy, to the extent permitted by applicable law.

Uncollected In-Store Pickup Orders

Customers will be notified when their order is ready for pickup.

Orders that remain uncollected beyond the designated pickup period may be cancelled and the merchandise returned to inventory.

Where applicable, the value of the order may be converted into a Maison Lipari store credit. Cash refunds for uncollected pickup orders will not be issued except where required by applicable law.

Governing Law

This Return Policy shall be governed by and interpreted in accordance with the laws of the Province of Québec and the applicable federal laws of Canada.

Statutory Rights

Nothing in this Return Policy limits or excludes any rights or remedies available to consumers under applicable provincial or federal consumer protection legislation.

Québec Consumer Protection

For purchases made in Québec, distance sales are governed by Québec's Consumer Protection Act.

Required disclosures, including pricing, taxes, shipping charges, delivery timelines, cancellation rights, and other mandatory information, are provided before checkout.

For additional information regarding consumer rights, Québec residents may contact the Office de la protection du consommateur (OPC).